Client Charter

Faculty of Medicine and Health Sciences Client Charter
Universiti Malaysia Sarawak

The faculty is determined to provide professional services to meet customer satisfaction as well as a basis to improve quality of service at the Faculty of Medicine and Health Sciences.

Our customer :

1. Students

2. Parents

3. Patients

4. The staff of the Faculty

5. Supplier

i) Teaching and Learning

- Ensure that the process and facilities for teaching and learning meet the objectives set by the MQA / KPT.

- Ensure that the examination results of students for each exam block and posts can be issued within 3 working days after the Examination Committee meeting

- Ensure that each appeals through the faculty Examination Committee gets a feedback within 7 working days after the appeal is lodged.

ii) Research

- Ensure compliance with ethics investigators during the course of their research investigation.

- Shares research results through conferences / seminars.

- Use research funding prudently and efficiently.

iii) Management

- Payment of expense claims shall be made no later than 14 days from the receipt of the completed form.

- The process of claim from part-time lecturer / adjunct will be processed and forwarded to the Office of the Treasurer within 4 weeks.

- Application and internal customer complaints will be resolved within 3 working days.

- Payments to suppliers shall be credited within 14 days after the invoice is received.